How to Access Your Email Account over the Telephone

These pages give you help with some of the basic procedures for checking your email over the phone using Liberty SpeechMail:

Accessing your Account

  1. Dial the system access number (0870 870 XXXX).
  2. When the system asks you for your customer number, you can either say it (as individual digits, e.g. "two three eight one one two" not "twenty-three eighty-one twelve"), or you may prefer to type it in using your touch tone telephone for security.
  3. When the system asks you for your PIN, you can either say it (as for the customer number) or use your telephone keypad to type it in.
  4. The system will tell you how many messages you have.
  5. The system will read the header information of each message, telling you who it is from, what the subject is, and when it was sent. You have the options to:

Listening to your messages

If you choose to "Play" your message, the system will read the message out to you. If the message is long, it will be broken into sections. After each section, you will be asked whether you want to:

Note that you can log in and edit your preferences to change the number of sentences in a section.

When the system reaches the end of the message, it will give you the following options:

Deleting a message

If you choose to delete a message, the system will ask you to confirm the deletion, by saying:

Replying to a message

  1. If you choose to reply to a message, the system will ask you "What is your reply?"
  2. You can record up to 30 seconds of message.
  3. At the end of your message, the system will ask whether you want to:

If the system says "Sorry I didn't catch that"

If you say something that the system does not recognise, or you leave it too long before replying, it may come back to you and say "Sorry, I didn't catch that". It will then repeat what options you have. You can reply at any time without waiting for the system to stop reading your options.

Changing your account preferences

By logging in you can change the following preferences for your account:

Preference Possible Values Description
Break messages after x sentences Any number, e.g. 10 This means that the system will insert a pause after reading out the specified number of sentences in an e-mail message, giving you a choice to continue, or finish.
Download x messages at a time Any number, e.g. 10 This means that the system will download the specified number of message headers from the server at a time, a large number will mean a longer delay when you first log in, but faster navigation of message headers, a small number will have the opposite effect.
Message Numbering On / Off Turns message numbering during message header playout on or off.
Message Sender On / Off Controls whether or not you hear the sender's name during message header playout.
Message Subject On /Off Controls whether or not you hear the subject of the message during message header playout.
Message Date On / Off Controls whether or not you hear the date the message was sent during message header playout.
Confirm Message Deletion On / Off By default the system will prompt you for confirmation before deleting a message, you can switch this off here.
Order of Message List Newest / Oldest Here you can choose whether to have your message headers listed newest or oldest first.

You can find out more by reading the Liberty SpeechMail Frequently Asked Questions page.